Shipping policy

Key Information:

Order Cut-Off Time: 16:00 (local time)
Order Processing: 1–3 working days (Monday – Friday)
Shipping Time: 5–10 working days (Monday – Friday)
Delivery Regions: Australia
Shipping Fee: Free shipping on all orders to the countries listed above

Shipping Procedure

Once your order is placed, you’ll receive a confirmation email to let you know we’ve begun processing it. Order processing usually takes 1–3 working days (Monday to Friday).

After your order has been processed and shipped, you will receive another email with your tracking details.

Estimated shipping time is 5–10 working days (Monday – Friday) after dispatch.

We’re proud to offer free delivery on all orders shipped to Australia.

Delays

We aim to deliver within the estimated timeframe, but sometimes delays can occur due to holidays, high-volume periods, customs, or weather conditions.

If your order hasn’t arrived within 5–10 working days, we kindly ask that you allow an additional 3 working days before contacting us.

If it still hasn’t arrived after that time, please reach out to us at info@harbourboutique.com, and we’ll be happy to look into it for you.

Damaged or Incorrect Items

In the rare case you receive a damaged or incorrect item, we sincerely apologize for the inconvenience.
Please email us at info@harbourboutique.com with:

  • A clear photo of the item

  • Your order number

  • A brief description of the issue

We’ll promptly review your case and make sure you receive the correct, undamaged product.

Need Help?

For any questions, shipping concerns, or assistance with your order, feel free to contact our support team at info@harbourboutique.com. We’re here to help!